Terms and Conditions


Any orders placed by you are subject to acceptance by us according to availability of the products. We will use our best efforts to provide you with accepted orders at the expected delivery date in accordance with the Service Terms and Conditions, subject, however, to delays due to Force Majeure. Deliveries will be made to your indicated address.

Cancellation and changes to orders

Order placed cannot be canceled or changed.

Refunds or Exchanges

All items on the Service are perishable, therefore, all purchases will be final and non-refundable.

Payment security

We assure you that payment online is safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.

Force Majeure

We shall not be held liable for any failure, delay, damages or loss caused by Force Majeure Events or cause beyond our reasonable control. The expected delivery date shall be deemed automatically extended for a period of time equal to the time lost due to any delay under this provision.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Arab Emirates.

Comments and questions

If you have any questions, comments or concerns about your order, feel free to contact our customer service team by phone on +971559954036 Saturday through Thursday from 10:00 am till 6:00 pm or send us an email at chocolaterie@cocosia.ae